Personal Insurance Claims Center - Island Insurance | Island Insurance

Personal Insurance Claims Center

claims representative helping auto customer

Experiencing a damage or loss to your auto, home or business can be a stressful experience. With a 98% satisfaction rating for claims servicing, our knowledgeable claims personnel are experienced in handling all types of personal and commercial insurance claims to ensure your claim will be handled in a timely, fair and courteous manner.

You may submit a Personal Automobile or Personal Property claim (Homeowners, Condo, Renters or Landlord) using one of the following methods:


Click here to log in to your online account and select “File a Claim” on the right side under “My Quick Links”.


Call our Claims Division at (808) 564-8222 or toll-free at (888) 312-2525, Monday – Friday, 8am – 4:30pm.

When calling our Claim Adjusters, please have the following information ready:

  • Your policy number
  • The date, time and location of the incident;
  • The names, addresses and telephone numbers of everyone involved, including witnesses;
  • The descriptions of every vehicle involved, including make, model, color, license plate number, owner and insurance information.
  • The Social Security Number (SSN) or (Medicare) Health Insurance Claim Number if you or your passengers were injured.

Email / Mail

  1. Download the appropriate claim form below. Complete the form by typing your information directly on the fill-in form.
    Personal Auto
    Personal Property (Homeowners, Condo, Renters or Landlord)
  2. Email the form as an attachment to our Claims Division (, or print and mail a hardcopy to:
    Island Insurance Companies
    Attn: Claims Division
    P.O. Box 1520
    Honolulu, HI 96806-1520