Claims Center

You may submit a Personal Automobile or Personal Property claim (Homeowners, Condo, Renters or Landlord) using one of the following methods:

Online

Click here to log in to your online account and select “File a Claim” on the right side under “My Quick Links”.

Phone

Call our Claims Division at (808) 564-8222 or toll free from the neighbor islands at (888) 312-2525, Monday – Friday, 8 a.m. – 4:30 p.m.

When calling our Claim Adjusters, please have the following information ready:

• Your policy number
• The date, time and location of the incident;
• The names, addresses and telephone numbers of everyone involved, including witnesses;
• The descriptions of every vehicle involved, including make, model, color, license plate number, owner and insurance information.
• The Social Security Number (SSN) or (Medicare) Health Insurance Claim Number if you or your passengers were injured.

Email / Mail

1. Download the appropriate claim form below. Complete the form by typing your information directly on the fill-in form.
   Personal Auto
   Personal Property (Homeowners, Condo, Renters or Landlord)
2. Email the form as an attachment to our Claims Division (clmrpt@islandinsurance.com), or print and mail a hardcopy to:
   Island Insurance Companies
   Attn: Claims Division
   P.O. Box 1520
   Honolulu, HI 96806-1520

If you have a Commercial Automobile claim to report, call our Claims Division at (808) 564-8222 or toll free from the neighbor islands at (888) 312-2525, Monday – Friday, 8 a.m. – 4:30 p.m.

When calling our Claim Adjusters, please have the following information ready:

1. Your policy number;
2. The date, time and location of the incident
3. The names, addresses and telephone numbers of everyone involved, including witnesses;
4. The descriptions of every vehicle involved, including make, model, color, license plate number, owner and insurance information.
5. The Social Security Number (SSN) or (Medicare) Health Insurance Claim Number if you or your passengers were injured.

— OR —

Click here to download our Commercial Automobile Claim form. Complete the form by typing your information directly on the fill-in form:

Email the form as an attachment to our Claims Division (clmrpt@islandinsurance.com).

Or print and mail a hardcopy to:
Island Insurance Companies
Attn: Claims Division
P.O. Box 1520
Honolulu, HI 96806-1520

Commercial Property or General Liability Claims

Please contact your independent insurance agent with questions or to start the claims process.

Workers’ Compensation Claims

If you have a Workers’ Compensation Claim to report, click here to download our Workers’ Compensation Claims form and complete the form by typing your information directly on the fill-in form. You may submit your completed form by email, facsimile or mail.

Once submitted, we will notify your agency when we begin the claim process.

Email the form as an attachment to our Claims Division (clmrpt@islandinsurance.com)

Facsimile – Print and fax your completed form to 808-275-8222

Or print and mail and mail a hardcopy to:Island Insurance Companies
Attn: Claims Division
P.O. Box 1520
Honolulu, HI 96806-1520

Honolulu Repair Facilities

Aiea Collision Center
1620 Kahai Street
Honolulu, Hawaii 96819
Phone: 485-5700
Map & Directions

Autocraft Hawaii – Kalihi
1301 Moonui Street
Honolulu
Phone: 841-5851
Map & Directions

Basic Auto Collision Team
711 Umi Street
Honolulu, HI 96819
Phone: 842-3966
Map & Directions

Punchbowl Fender
3427 Waialae Avenue
Honolulu
Phone: 737-5584
Map & Directions

Central Oahu Repair Facilities

Central Body & Paint
98-021 Kamehameha Highway
Aiea, Hawaii 96701
Phone: (808) 488-0045
Map & Directions

D.A.D.S., Inc.
98-025 Hekaha Street, #22
Aiea
Phone: 487-3654
Map & Directions

Leeward Repair Facilities

Westside Fender
94-221 Leonui St,
Waipahu, HI 96797
Phone: 808-677-5112
Map & Directions

North Shore / Wahiawa / Mililani / Waipio Repair Facilities

Kilani Fender
322 Palm Street
Wahiawa
Phone: 621-4888
Map & Directions

Kuroda Auto Body Inc
94-518 Puahi Street
Waipahu, HI 96797
Phone: 676-1941
Map & Directions

Windward Repair Facilities

Honda Windward Autobody & Paint Center
46-159 Malina Place,
Kaneohe, HI 96744
Phone 808-247-6756
Map & Directions

Kapa`a Auto Body
905 Kalanianaole Highway, #2401
Kailua, Hawaii 96734
Phone: (808) 230-8777
Map & Directions

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Hilo Repair Facilities

Bob’s Fender Shop Inc.
23 Keaa Street
Hilo, Hawaii 96720
Phone: (808) 935-9146
Map & Directions

MS Auto Body
30 Kukila St,
Hilo, HI 96720
Phone: 961-6330
Map & Directions

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Kona Repair Facilities

Gerber Collision & Glass – Kailua-Kona
73-5601 Maiau Street
Kailua-Kona, HI 96740
Phone: (808) 329-2544
Map & Directions

Kraftsman Auto Body
74-5622 Alapa Street
Kailua-Kona, HI 96740
Phone: (808) 329-7277
Map & Directions

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Kauai Repair Facilities

Kauai Collision Center
3156 Hoolako Street
Lihue, Hawaii 96766
Phone: 808-246-4466
Map & Directions

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Maui Repair Facilities

M. Toguchi Body Shop
822 Alua Street
Wailuku, Hawaii 96793
Phone: 808-244-5339
Map & Directions

MAUI COLLISION CENTER
193 B. Nopu Street
Puunene, HI, 96784
Phone: 808-357-7944
Map & Directions