We will continue to assist customers and all Island Insurance services are available via phone, email and our web site.


Contact Us


New Policy Sales


Claims Service

  • Personal Insurance Claims – Auto, Homeowners, Condo, Renters or Dwelling Fire
    Call (Monday – Friday, 8am – 5pm):
    Oahu: (808) 564-8222
    Neighbor Islands Toll-Free: (888) 312-2525

    Call (After Hours) – Emergencies:
    All Islands: (808) 564-8222
    Press 1 for after-hours service

    Email or Mail:
    Click Here for information on filing a claim via email or mail

  • Commercial Auto or Workers’ Compensation Claims
    Click Here for information on filing a claim

  • Commercial Property or General Liability Claims
    Please contact your Independent Agent. The name of and contact information for your agent can be found on your policy.

Policy Service

  • Independent Agent
    If you work with an Independent Agent, please contact your agent directly to make any policy changes. The name of and contact information for your agent can be found on your premium invoice, declarations page or policy page.
    Click Here for a list of independent agencies with contact information

  • Island Insurance Direct
    Call (Monday – Friday, 8am – 4:30pm):
    Oahu: (808) 564-8111
    Neighbor Islands Toll-Free: (888) 312-2525
    Email: info@islandinsurance.com

Bill Payment

  • Mail-in Payment (Enclose your Premium Invoice stub and include your policy number on the check)
    P.O. Box 29230
    Honolulu, HI 96820-1630

  • Credit Card Payment Online
    Click Here for safe, secure and immediate online payment

  • Credit Card Payment by Phone
    Select services at the Island Insurance Center are temporarily limited. Mail-in and digital payments are encouraged.
    Call (Monday – Friday, 8am – 4:30pm):
    Oahu: (808) 564-8111
    Neighbor Islands Toll-Free: (888) 312-2525

Other

  • Please contact Island Insurance with any questions:
    Call (Monday – Friday, 8am – 4:30pm): (808) 564-8200
    Email: info@islandinsurance.com

Write to us.

    In-person services at the Island Insurance Center are temporarily suspended. Digital and phone communications will continue and are encouraged.

    Written correspondence may be sent to:
    Island Insurance Companies
    P. O. Box 1520
    Honolulu, Hawaii 96806-1520

    Corporate Headquarters

    In-person services at the Island Insurance Center are temporarily suspended. Digital and phone communications will continue and are encouraged.

    Island Insurance Center
    1022 Bethel Street
    Honolulu, HI 96813

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