Out of an abundance of caution regarding COVID-19, Island Insurance is taking steps to ensure the safety of our customers, employees and agency partners. The Island Insurance Center in downtown Honolulu has temporarily suspended all in-person services until further notice.

We will continue to assist customers and all services are available via phone, email and our web site.


Contact Us

New Policy Sales

Claims Service

  • Personal Insurance Claims – Auto, Homeowners, Condo, Renters or Dwelling Fire
    • Call (Monday – Friday, 8am – 5pm):
      Oahu: (808) 564-8222
      Neighbor Islands Toll-Free: (888) 312-2525
    • Call (After Hours) – Emergencies:
      All Islands: (808) 564-8222
      Press 1 for after-hours service
    • Email or Mail:
      For information on filing a claim via email or mail Click Here
  • Commercial Auto or Workers’ Compensation Claims
    For information on filing a claim Click Here
  • Commercial Property or General Liability Claims
    Please contact your Independent Agent. The name of and contact information for your agent can be found on your policy.

Policy Service

  • Independent Agent
    • If you work with an Independent Agent, please contact your agent directly to make any policy changes. The name of and contact information for your agent can be found on your premium invoice, declarations page or policy page.
    • For a list of independent agencies with contact information Click Here
  • Island Insurance Direct
    Call (Monday – Friday, 8am – 4:30pm):
    Oahu: (808) 564-8111
    Neighbor Islands Toll-Free: (888) 312-2525
    Email: info@islandinsurance.com

Bill Payment

  • Mail-in Payment (Enclose your Premium Invoice stub and include your policy number on the check)
    P.O. Box 29230
    Honolulu, HI 96820-1630
  • Credit Card Payment Online
    • Select services at the Island Insurance Center are temporarily limited. Mail-in and digital payments are encouraged.
    • For safe, secure and immediate online payment Click Here
  • Credit Card Payment by Phone
    • Select services at the Island Insurance Center are temporarily limited. Mail-in and digital payments are encouraged.
    • Call (Monday – Friday, 8am – 4:30pm):
      Oahu: (808) 564-8111
      Neighbor Islands Toll-Free: (888) 312-2525

Other

  • Please contact Island Insurance with any questions:
    Call (Monday – Friday, 8am – 4:30pm): (808) 564-8200
    Email: info@islandinsurance.com

Write to Us

  • In-person services at the Island Insurance Center are temporarily suspended. Digital and phone communications will continue and are encouraged.
  • Written correspondence may be sent to:
    Island Insurance Companies
    P. O. Box 1520
    Honolulu, Hawaii 96806-1520

Corporate Headquarters

  • In-person services at the Island Insurance Center are temporarily suspended. Digital and phone communications will continue and are encouraged.
  • Island Insurance Center
    1022 Bethel Street
    Honolulu, HI 96813

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